GoESCROW

Complete this form to suspend a transaction while you address a dispute:

 

  • Read This First

    On submission of this form, if GoESCROW is holding funds with payment status “In Escrow” and the data supplied matches our records then we will pause the transaction and place a secure hold on all monies.

    This can’t be reversed via the mobile or web app. Please allow for 24 business hours if a timed escrow settlement is set.

  • Important Terms

    If you request a pause to a ‘Timed Escrow’ countdown this will stay in place until you inform us otherwise.  If you request a settlement or split-settlement GoESCROW will attempt to contact the opposite party by email, voice and SMS to inform them of the request and seek their acceptance or non-acceptance.   There will be one of four possible outcomes:

        If the opposite party replies to GoESCROW and accepts the request we will settle funds to you after checks.

        If the opposite party doesn’t reply to GoESCROW after multiple attempts over 14 days then we consider them to be uncommunicative and will settle the funds to you after checks.

        If the opposite party replies to GoESCROW but does not explicitly accept or not accept the dispute within 14 days then we consider them uncommunicative and will settle funds to you after checks.

        If the opposite party replies to GoESCROW with non-acceptance of the dispute (IE rejects the dispute) then only by both party agreement, by enforceable arbitration agreement or by instruction from an Australian Court or Statutory Body will we settle funds as instructed after checks.

    If no resolution after 36 months then as per NSW Legislation ‘Unclaimed Money Act 1995 No 75’ funds are remitted to NSW Government – NSW Trustee and Guardian.

    Please see GoESCROW Terms and Conditions CLICK HERE.

  • Next Step

    After you have submitted this form you will receive a confirmation email with the information provided. Please check that data.

    Within 24 business hours if the data matches a known transaction then that transaction payment status will change to ‘IN DISPUTED’ and from that point the monies are secured impartially by us and both parties will be contacted by dispute desk staff. We may seek further information.

    Your Information

     

    Transaction Details

     

    The Request

     

    The Issue

     

    NOTES

  • Find your GoESCROW ID in the Account Details section of app and all other information in the Transaction Summary

  • Please ensure details are correct or a transaction hold will not occur.

  • GoEscrow staff will contact you by email for request specifics.

  • Your request requires agreement with the other party. Submission of this form is not a guarantee of your requested outcome.

  • By submitting this form you agree with the GoEscrow Terms and Conditions as published HERE.

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    FOR GoESCROW SUPPORT

    If you need general help, have questions about process or require app use assistance please go to the help desk form page.

     

    HELPDESK

     

    FOR DISPUTE ASSISTANCE

    If you need help with formal arbitration please see Australian Disputes Centre HERE.

    For various industry dispute resolution organisations see the Australian Government ACCC LINKS HERE.

    For various state small claims tribunals see the Australian Government ACCC LINKS HERE.

    For various state consumer protection agencies see the Australian Government ACCC LINKS HERE.