To close an account please complete this form.
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Read Me
You may close your account, but this does not entail account record erasure and deletion of personal and financial information as we are required to retain such records for regulatory reasons.
In the case of account closure, the email and mobile phone numbers will be available for reuse for a new account but audit trail data, device fingerprinting and personal records are retained. This information will no longer be available to you via web or mobile applications and any request for account audit reports of closed accounts will incur a fee.
For alternative help paths see this list:
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By Email
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By WhatsApp
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By Voicemail
FOR DISPUTES
If you have a dispute and wish a suspension to be placed on a transaction please go to the Dispute Desk form.